Privacy Policy

Amplified ("we," "our," "us") provides audio-visual installation, smart-home services, and related customer support. This Privacy Policy explains how we collect, use, store, and share your information, including information collected through our SMS/text messaging program.

1. Information We Collect

• Contact information (name, phone number, email, address)
• Service details (appointment requests, job notes, installation details)
• SMS interaction data (opt-in status, message history, STOP/HELP requests)
• Device and usage data (IP address, browser type, site activity)

2. How We Use Your Information

We use your information to:

• Provide scheduling updates, technician arrival notifications, and service communications
• Respond to customer inquiries
• Improve our services and website
• Maintain compliance with carrier and A2P 10DLC regulations

3. SMS/Text Messaging Program

When you opt in verbally, online, or via text, you agree to receive SMS messages from Amplified related to scheduling, technician updates, and service notifications.

• Message frequency may vary depending on your service activity.
• Message and data rates may apply based on your mobile carrier.
• You may opt out at any time by replying STOP.
• You may request assistance by replying HELP.
• You may resubscribe by replying START.

4. How We Share Your Information

We may share your information with:

• Our VoIP/SMS provider (for message delivery and compliance)
• Carriers and The Campaign Registry (for A2P 10DLC compliance)
• CRM or scheduling platforms used to manage appointments
• Service technicians who perform your installation or service

We do not sell your personal information.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. We retain contact submissions only as long as needed to provide our services and respond to your requests. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies and Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics and Google Tag Manager) to understand how visitors use the site and to improve its performance. These tools collect anonymous, aggregated data and do not identify you personally. You can disable cookies in your browser settings without affecting your ability to use the site.

7. Your Rights

You may request:

• Access to your information
• Correction of inaccurate information
• Deletion of your information (unless required for service or compliance)

8. Contact Us

For privacy questions or SMS support:

Amplified Customer Support
support@amplifiedboise.com
(208) 274-3011

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page.